Effective Date: 01/05/2025
Arcos Group Pty Ltd ("Arcos Group", "we", "us", or "our") is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and communications.
We may collect the following types of personal information:
Contact Details: Name, email address, phone number, and business details if you submit an enquiry through our website or contact us.
Website Usage Data: IP address, browser type, pages visited, time spent on site, and other analytical data.
Project-Related Information: If you engage our services, we may collect project-specific data, engineering documentation, site addresses, and related materials.
We collect personal information through:
Website forms and enquiry submissions
Email or phone communications
Direct business transactions and service agreements
Analytics tools such as Google Analytics
We will only collect personal information by lawful and fair means and, where appropriate, directly from you.
We use your personal information to:
Provide engineering consulting services
Respond to enquiries and manage client relationships
Improve our website and user experience
Send updates about our services, where you have opted in
Comply with legal obligations
We do not sell or rent personal information to third parties.
We may share your personal information with:
Professional advisors (e.g. accountants, legal consultants)
Third-party service providers who assist in operating our business or website (e.g. IT providers, email systems, analytics tools)
Government bodies or regulatory authorities if required by law
All third parties are required to handle your data in accordance with applicable privacy laws.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include secure servers, firewalls, and internal data management policies.
However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute data security.
You have the right to:
Access personal information we hold about you
Request correction of any inaccurate, incomplete, or outdated information
To make a request, please contact us using the details below.
Our website may use cookies and similar technologies to enhance user experience and gather anonymous usage data. You may disable cookies via your browser settings, though some site functionality may be affected.
We use tools like Google Analytics to understand user interactions with our site and improve performance.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date. We encourage you to review it periodically.
If you have any questions, concerns, or complaints about our privacy practices or this policy, please contact:
Arcos Group are a collaborative engineering firm that offers a broad range of experience in the Civil, Structural, Geotechnical and Drilling & Lab Testing disciplines. We have offices in the Sunshine Coast, Brisbane and Hervey Bay. We also service clients Australia wide.
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